‘Eudaimonia’ is the trading name of Eudaimonia Private Tours of Greece, a tour provider officially registered under the Greek National Tourism Organization with business license number 1245E70000044101. The ‘client’ or ‘customer’ is the person or persons who have made a confirmed booking with Eudaimonia.
CANCELLATION POLICY FOR TOURS, TRANSFERS AND SERVICES
(a) Cancellation Policy for day tours, half-day tours, and transfers:
☼ Cancellations made greater than 60 days before the scheduled tour date will be fully refunded minus service fees, as mentioned below.
☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus service fees.
☼ Cancellations made between 30 to 7 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus service fees.
☼ Cancellations made 7 days or less before the scheduled tour date will incur a 100% charge.
EXPENSES: In addition to the above, but only after the 60-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of the day or half-day tours or transfers, such as site tickets, train/boat tickets, or any other bookings for the client (wine tasting, restaurants, etc.), will be deducted from the amount to be refunded.
SERVICE FEE: Finally, a service fee of 9% (of the total amount agreed) will also be deducted from any refundable amount, including the 60-day full refund case. This corresponds to the time spent on the client’s booking.
(b) Cancellation Policy for multi-day tours (at least one night stay/overnight or more):
☼ Cancellations made greater than 90 days before the scheduled tour date will be fully refunded minus expenses and services fees, as mentioned below.
☼ Cancellations made between 90 to 60 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus expenses and services fees.
☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus expenses and services fees.
☼ Cancellations made 30 days before the scheduled tour date will incur a 100% charge.
EXPENSES: Additionally to the above, but only after the 90-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of any multiday tour, such as site tickets, train/boat tickets, hotels booked for the client, or any other bookings (wine tasting, restaurants, etc), will be deducted from any amount to be refunded. This will be an amount of approximately 25%-30% of the total tour cost.
SERVICE FEE: Finally, a service fee of 18% of the total amount agreed will also be deducted from any refundable amount including the 90-day full refund case. This corresponds to the time spent on the client’s booking.
(c) Special client-specific arrangements/agreements & cancellation policy:
There may be client-specific payments & bookings (full or partial) agreed upon through e-mail communication mentioned -for example- as “non-refundable” or different from the main cancellation policy “refund dates”. Then, these client-specific agreements will precede any other interpretations made from this main cancellation policy. Therefore, it is the specific written (email) agreement between each client and Eudaimonia that can only precede this main cancellation policy -if it is different- and determines the cancellation policy for each client.
(d) Other issues:
Eudaimonia reserves the right to make subtle changes to tour itineraries. Eudaimonia reserves the right to substitute vehicles and/or drivers should they arise. Eudaimonia reserves the right to change or cancel your booking without any penalties beyond offering a full refund. Should change and/or cancellation prove necessary we will give you -if possible- reasonable notice & where available, offer you a comparable alternative. If an alternative is not available or acceptable you will be entitled to a full refund.
Eudaimonia encourages all clients to communicate as early as possible concerning cancellation issues which could allow the agency to offer a better refund – partial or full- to a client despite the standard cancellation policy described in this document. This is a decision not to be discussed with or disputed by the client and will be made entirely by Eudaimonia to better serve the client if it is possible.
Eudaimonia itineraries are flexible, and if possible, the requirements of clients will be facilitated. Eudaimonia reserves the right to vary, modify, or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Eudaimonia also reserves the right to use alternative vehicles to those advertised.
Eudaimonia is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
Bookings can only be used by the client/s to whom the booking was initially arranged; no other person can use the booking in any circumstances.
The client will be asked to produce a valid photo and/or passport number identification.
(e) Force Majeure
It is only at Eudaimonia’s discretion to refund fully, partly, or not at all if a customer cancels under certain conditions including even “Force Majeure”. Eudaimonia strongly recommends that the client purchase travel insurance.
The Client agrees to all the above when booking any of Eudaimonia’s tours and services.
