Terms and Conditions
‘Eudaimonia’ is the trading name of Eudaimonia Private Tours of Greece, a tour provider officially registered under the Greek National Tourism Organization with business license number: 1245E70000044101. The ‘client’ or ‘customer’ is the person or persons who have made a confirmed booking with Eudaimonia.
The ‘client’ is the person or persons who have made a confirmed booking with “Eudaimonia Private Tours“.
Acceptance of Booking
☼ A booking is accepted by Eudaimonia, only when we have received at least a 30% deposit and confirmed the booking by email if the booking is made more than 60 days in advance of the tour departure.
☼ Booking is also fully accepted by Eudaimonia when we have received full payment and confirmed the booking by email if the booking is made less than 60 days before the tour departure.
☼ On receipt of payment as detailed above, subject to availability and at our discretion, Eudaimonia will reserve the client’s tour.
☼ Payments made by Paypal, either through Eudaimonia’s website or directly, are subject to an additional cost of 5%-6% and payments by Amex are subject to an additional 2.80%-3%, which the client must pay to Eudaimonia before the day of the tour. These are the approximate fees that PayPal and Amex charge on all transactions. There is no extra charge if you pay by any other credit card.
Cancellation Policy for Tours, Transfers and Services
(a) Cancellation Policy for day tours, half-day tours, and transfers:
☼ Cancellations made greater than 60 days before the scheduled tour date will be fully refunded minus service fees as mentioned below.
☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus service fees.
☼ Cancellations made between 30 to 7 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus service fees.
☼ Cancellations made 7 days or less before the scheduled tour date will incur a 100% charge.
EXPENSES: Additionally to the above but only after the 60-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of the day or half-day tours or transfers, such as site tickets, train/boat tickets, or any other bookings for the client (wine tasting, restaurants, etc) will be deducted from the amount to be refunded. This will be an amount of approximately 15%-20% of the total tour cost.
SERVICE FEE: Finally, a service fee of 9% (of the total amount agreed) will also be deducted from any refundable amount including the 60-day full refund case. This corresponds to the time spent on the client’s booking.
(b) Cancellation Policy for multi-day tours (at least one night stay/overnight or more):
☼ Cancellations made greater than 90 days before the scheduled tour date will be fully refunded minus expenses and services fees as mentioned below.
☼ Cancellations made between 90 to 60 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus expenses and services fees.
☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus expenses and services fees.
☼ Cancellations made 30 days before the scheduled tour date will incur a 100% charge.
EXPENSES: Additionally to the above, but only after the 90-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of any multiday tour, such as site tickets, train/boat tickets, hotels booked for the client, or any other bookings (wine tasting, restaurants, etc), will be deducted from any amount to be refunded. This will be an amount of approximately 25%-30% of the total tour cost.
SERVICE FEE: Finally, a service fee of 18% of the total amount agreed will also be deducted from any refundable amount including the 90-day full refund case. This corresponds to the time spent on the client’s booking.
(c) Special client-specific arrangements/agreements & cancellation policy:
There may be client-specific payments & bookings (full or partial) agreed upon through e-mail communication mentioned -for example- as “non-refundable” or different from the main cancellation policy “refund dates”. Then, these client-specific agreements will precede any other interpretations made from this main cancellation policy. Therefore, it is the specific written (email) agreement between each client and Eudaimonia that can only precede this main cancellation policy -if it is different- and determines the cancellation policy for each client.
(d) Other issues:
Eudaimonia reserves the right to make subtle changes to tour itineraries. Eudaimonia reserves the right to substitute vehicles and/or drivers should they arise. Eudaimonia reserves the right to change or cancel your booking without any penalties beyond offering a full refund. Should change and/or cancellation prove necessary we will give you -if possible- reasonable notice & where available, offer you a comparable alternative. If an alternative is not available or acceptable you will be entitled to a full refund.
Eudaimonia encourages all clients to communicate as early as possible concerning cancellation issues which could allow the agency to offer a better refund – partial or full- to a client despite the standard cancellation policy described in this document. This is a decision not to be discussed with or disputed by the client and will be made entirely by Eudaimonia to better serve the client if it is possible.
Eudaimonia itineraries are flexible, and if possible, the requirements of clients will be facilitated. Eudaimonia reserves the right to vary, modify, or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Eudaimonia also reserves the right to use alternative vehicles to those advertised.
Eudaimonia is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
Bookings can only be used by the client/s to whom the booking was initially arranged; no other person can use the booking in any circumstances.
The client will be asked to produce a valid photo and/or passport number identification.
(e) Force Majeure
It is only at Eudaimonia’s discretion to refund fully, partly, or not at all if a customer cancels under certain conditions including even “Force Majeure”. Eudaimonia strongly recommends that the client purchase travel insurance.
Eudaimonia Private Tours, shall not be or become liable or responsible for any loss, injury, or damage to person, property or otherwise in connection with any accommodation, transportation, or other services resulting directly or indirectly, from acts of God, danger, incident to the sea, fire breakdown in machinery or equipment, acts of Government or other authorities, de jure or de facto, wars, thither declared or not, strikes, riots, customs regulations, delays or cancellations, or change of itinerary of schedules.
Baggage is at the owner’s (client’s) risk throughout the tour. Small articles, coats, wraps, cameras, phones, and other hand baggage are entirely under the care of the passenger, who is cautioned against the risk attached to these being left in conveyances.
Clients wishing to join a tour or transfer are requested to present themselves at the agreed departure point not later than 5 minutes before the agreed departure time. This is valid for all tours and transfers.
The client accepts that certain activities and aspects of Eudaimonia tours are weather-dependent and that under no circumstances can Eudaimonia be held responsible for weather conditions. The client will be informed by email about possible weather problems or difficulties and will be asked to make a decision -in agreement with Eudaimonia- to attempt the tour or not. In this case, and if the tour is finally completed or attempted, the client will not claim any refund.
A valid passport must be carried by at least one of the clients while traveling with us. This should be the lead traveler or the person who made the booking/communication or payment.
Special Requirements and Conditions
At the time of booking it is the customer’s responsibility to advise us of any special requests and circumstances such as the need for a child car seat, mobility requirements, passengers of much bigger than average height & weight, food issues, car/boat sickness, excess luggage, etc. Then, we will in advance notify the client if we have the means to accommodate their needs and any possible extra costs.
Eudaimonia reserves the right to terminate the transfer if a client’s behavior or conduct is disruptive towards the driver or any of our service providers (hotels, restaurants, etc). Passengers are forbidden to consume food or any drinks (except water) in our vehicles. Any costs incurred by you or your party due to damages on a tour or transfer must be paid by you or your party at your destination and we or the supplier will not be liable for these costs. Eudaimonia operates a strict no-smoking policy on all its vehicles and tours.
Eudaimonia has no liability for any of the tour or transfer arrangements, and in particular, no liability for any illness, personal injury, death, or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness, or death arising from your use of the transfer services, must be brought against the operator of the transfer services and will be under the jurisdiction of the Greek Law.
Validity & Disputes
Any disputes will be resolved by the Greek legal system and its laws without the need for any arbitration. If a client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.
The Client agrees to all the above when booking any of Eudaimonia’s tours, transfers, or services.