‘Eudaimonia’ is the trading name of Eudaimonia Private Tours of Greece, a tour provider officially registered under the Greek National Tourism Organization with business license number: 1245E70000044101. The ‘client’ or ‘customer’ is the person or persons who have made a confirmed booking with Eudaimonia.
CANCELLATION POLICY FOR TOURS AND SERVICES
(A) Cancellation Policy for the day or half-day tours or transfers:
☼ Cancellations made greater than 40 days prior to the scheduled tour date will be fully refunded minus expenses and/or services fees.
☼ Cancellations made between 30 to 40 days prior to the scheduled tour date will be refunded 80% of the agreed total tour fee.
☼ Cancellations made between 20 to 5 days prior to the scheduled tour date will be refunded 50% of the agreed total tour fee.
☼ Cancellations made 5 days prior to the scheduled tour date will incur a 100% charge.
Additionally to the above but after the 40-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning the day or half-day tours or transfers, such as site tickets or train tickets or bookings for the client (train/ boat tickets, wine tasting, restaurants, etc) will be deducted from the amount to be refunded.
Finally, a service fee of 8% (of the total amount agreed) will also be deducted from any refundable amount including the 40-day full refund case. This corresponds to the time spent on the client’s booking.
(B) Cancellation Policy for multi-day tours:
☼ Cancellations made greater than 60 days prior to the scheduled tour date will be fully refunded minus expenses and/or services fees as mentioned below.
☼ Cancellations made between 60 to 30 days prior to the scheduled tour date will be refunded 80% of the agreed total tour fee minus expenses and/or services fees.
☼ Cancellations made between 30 to 20 days prior to the scheduled tour date will be refunded 50% of the agreed total tour fee minus expenses and/or services fees.
☼ Cancellations made 20 days prior to the scheduled tour date will incur a 100% charge.
Additionally to the above but after the 60-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning any multiday tour, such as site tickets, train tickets, hotels booked for the client, and other bookings (like wine tasting, restaurants, etc), will be deducted from any amount to be refunded after the initial 60-day full refund period. This will be an amount of 25%-30% of the total tour cost.
Finally, a service fee of 15% of the total amount agreed will also be deducted from any refundable amount including the 60-day full refund case. This corresponds to the time spent on the client’s booking.
(C) Special client-specific arrangements/agreements:
It is possible that there will be client-specific payments & bookings (full or partial) agreed upon through e-mail communication mentioned -for example- as “non-refundable”. Then, these client-specific agreements will precede any other interpretations made from this cancellation policy, and it is only at Eudaimonia’s discretion to refund fully, partly, or not at all, even under certain conditions including “Force Majeure”. Therefore, it is the specific written (email) agreement between each client and Eudaimonia that can only precede this main cancellation policy -if it is different- and determines the agreed cancellation policy for each client.
D) Other issues:
Eudaimonia reserves the right to make subtle changes to tour itineraries. Eudaimonia reserves the right to substitute vehicles and/or drivers should they arise. Eudaimonia reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control. Should change and/or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, & where available, offer you a comparable alternative. If an alternative is not available or acceptable you will be entitled to either a full refund or monies paid by you to us or you can transfer to another Eudaimonia tour without payment of any transfer fee.
Eudaimonia encourages all clients to communicate as early as possible concerning cancellation issues which can allow the agency to offer a better refund – partial or full- to a client despite the standard policy described in this document. This is a decision to be made entirely by Eudaimonia in an effort to better serve the client.
Eudaimonia itineraries are flexible, and if possible, the requirements of clients will be facilitated. Eudaimonia reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Eudaimonia also reserves the right to use alternative vehicles to those advertised.
Eudaimonia is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
Dietary requirements must be requested from clients and forwarded at the time of booking or at least one week before the tour.
Bookings can only be used by the client/s to whom the booking was initially arranged; no other person can use the booking in any circumstances.
The client may also be asked to produce a valid photo or/and passport number identification.
Eudaimonia strongly recommends that the client purchases travel insurance.
VALIDITY & DISPUTES
Any disputes will be resolved by the Greek legal system and its laws without the need for any arbitration.
The Client agrees to all the above when booking any of Eudaimonia’s tours and services.
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